Oracle 1z1-562 Exam : Oracle Utilities Customer Care and Billing 2 Essentials

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Topics to Cover

Oracle 1z0-562 certification exam is based on the learnings, key topics, and activities encountered during oracle pieces of training and implementations.

Following are the major topics along with the sub-skills, a candidate should cover while preparing for the examination. These topics will give the candidates a clear view of which topics and skills inclusive, one should focus on for the certification.

Note: The list and details are not an all-inclusive content list. Oracle reserves the right to change and update the content (topics and sub-skills) at any point in time.

• Meter Reading Ability to read meters and maintain readings for future reference

• Advanced BPA Script Features Ability to Configure and Manage Business Process Assistant (BPA) scripts

• Route Management and Field Activity Upload Efficiently Manage Service Cycles, Routes, and Upload Field Activity

• Field Work Knowledge to Efficiently Manage Field Activities, Agents and Field Orders for customers

• To Do Ability to Manage and Configure To Do Functionality

• Business Object Options Ability to use various options with Business Objects

• Financial Transactions Ability to manage Financial Transactions

• Device Management Knowledge to Manage and Configure Meters and Items and other devices

• Business Object Lifecycle Ability to Manage and Apply Business Object Lifecycle

• Service Scripts Knowledge to configure Service Scripts

• Business Object Business Rules Ability to use Business Object Rules

• Case Management Ability to Configure Case Management Functionality

• Customer Information Ability to Maintain and Manage Customer Information and Contacts Information on how to determine Customer Account Structure

• Monitor Overdue Debts Ability to Configure and Manage Credit Manage Collections and Overdue Processes Monitor Payment Arrangements and Pay Plans

• Billing Efficiently Manage Bills while maintaining the billing segments and ensure the completeness for each bill

• Revision Control Ability to Use and Configure Revision Control

• Bundling Use Bundling capabilities to Configure Business Process

• Sales and Marketing Ability to Configure and Manage Campaigns, Packages, and Orders for customers and billing

• Business Object Inheritance Share Business Object Properties for better usage and configuration

• Framework Overview Knowledge of Using Oracle Utilities Application Framework Have an understanding of Maintenance Objects Knowledge to Create Plug-In Logic Ability to Extend Database Knowledge to Enforce Security Rules

• Rates Ability to Manage and Apply Rates for a commodity Ability to Manage and Apply Apply Proration Ability to Manage and Apply Apply Bill Factors

• Adjustments Ability to Configure and Manage Adjustments in Bills

• Business Object Access Rights Ability to Manage and Configure Access Rights

• Business Object Elements Knowledge to use and configure Business Object Elements

• Control Central & User Interface Standards Ability to navigate Oracle Utilities Customer Care and Billing User Interfaces Knowledge to Use and Maintain Control Central Locate Help Documentation and Text for further reference and use

• Business Services Ability to Manage and Configure Business Services

• Payments Diligently Manage Payments, Overpayment and Payment Distribution

The candidate needs to go through and be proficient in every topic.

Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html

Aim of the Certificate Exam

The certification exam is designed to help the candidate excel and command his future progression. It is designed to

• Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries
• Empower individuals to execute tasks with confidence and skill
• Differentiate individual in a crowded job market

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Oracle 1z1-562 Exam Syllabus Topics: