Cisco 300-830 Exam : Implementing Cisco Collaboration Cloud Customer Experience

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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex Contact Center engineer is configuring a new chat digital channel for their organization.
Chat digital channel interactions will be handled by Webex Contact Center agents. Which two actions must be taken as part of the configuration? (Choose two.)

A) Create a channel with Chat as a channel type.
B) Assign an asset to a channel.
C) Create a channel with Email as a channel type.
D) Assign a phone number to a channel.
E) Create a channel with Social Channel as a channel type.

2. A system administrator is updating the Agent Desktop layout to include a custom widget designed to execute background logic that triggers a custom CRM screen pop upon the arrival of an SMS.
Under which area object must the widget be configured?

A) Panel
B) Headless
C) Persistent
D) Navigation

3. Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?

A) Configure the Scripted AI Agent.
B) Add the Media Stream node after the Agent Answered event.
C) Add the Media Stream node in the flow before the call is sent to the queue or qgent.
D) Ensure the Condition node is present in the flow for post activities.

4. A customer wants to enable the Real Time Transcription (RTT) feature only for specific queues.
This feature is enabled by using the Start Media Stream node in Flow Designer, so the administrator decides to control the enablement using a function. The function must check two input variables: queue_ID for the selected agent queue (a string) and queue_IDs for the list of queues that require the RTT feature (a list of dictionaries, where each dictionary has an id key for the queue ID). The function returns a boolean variable rtt_Enabled to the flow, which indicates whether RTT should be enabled. Which function is correct when using Python?

A)

B)

C)

D)

5. A customer wants AI-generated call summaries for agents after each interaction in Webex Contact Center. Which Cisco cloud feature provides this capability?

A) Expressway-E clustering
B) Webex Edge Connect
C) Webex AI Assistant
D) Unified CM IM&P

Solutions: