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Avaya Oceana® Solution Support Sample Questions:

1. Which VDN is required in Communication Manager for initiating an adjunct route to transfer calls coming from Avaya Experience Portal to Avaya Oceana?

A) Transfer VDN
B) RONA VDN
C) Ingress VDN
D) Routing VDN

2. When the 30-day license grace period ends for the Avaya Breeze server, the server goes into which State?

A) Deny New Service State
B) Accept New Service State
C) Active New Service State
D) Block New Service State

3. Which statement describes the function of the Context Store Snap-in?

A) It is an agent selection component based on attribute matching across all channels.
B) It is a normalized model for all resources and interactions that provides states for resources and interactions.
C) It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
D) It is an engine for tracking and maintaining the end-to-end context of customer Interactions.

4. To check Context ID in Context Store for the Avaya Aura Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)

A) Web Browser
B) SERVICE MAP
C) POSTMAN
D) CS TOOL

5. Under the Avaya Aura Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?

A) It can be set to a Default VDN number to be used when Avaya Oceana is unavailable.
B) It can be set to a RONA VDN number.
C) It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable.
D) It can be set to a Routing VDN number.

Solutions: