Salesforce AI-201 Exam : Salesforce Certified Agentforce Specialist

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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Which design choice MOST reduces the risk of hallucinations?

A) Larger prompts
B) Higher temperature settings
C) Strong grounding in Salesforce data
D) Open-ended instructions

2. Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Agentforce Agents. How should the Agentforce Specialist monitor Agents' usability and the assignment of actions?

A) Run Agent Analytics.
B) Query the Agent log data using the Metadata API.
C) Run a report on the Platform Debug Logs.

3. What is the importance of Action Instructions when creating a custom Agent action?

A) Action Instructions tell the user how to call this action in a conversation.
B) Action Instructions define the expected user experience of an action.
C) Action Instructions tell the large language model (LLM) which action to use.

4. An Agentforce Specialist is building a Flex prompt template. Which best practice should the Agentforce Specialist follow when creating the Flex prompt template?

A) Ground the large language model (LLM) with a retriever and create a custom field to store the LLM-generated Response.
B) Provide the large language model (LLM) with contextual information and give it a role such as a sales or support rep.
C) Ground the large language model (LLM) with account data and create a custom field account summary to store the LLM-generated response.

5. An Agentforce at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time. UC wants to help prep the sales team for the calls by summarizing past purchases, interests in products shown by the Contact captured via Data Cloud, and a recap of past email and phone conversations for which there are transcripts. Which approach should the Agentforce Specialist recommend to achieve this use case?

A) Use a prompt template grounded on CRH and Data Cloud data using standard foundation model.
B) Fine-Tune the standard foundational model due to the complexity of the data.
C) Deploy UC's own custom foundational model on this data first.

Solutions: