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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When proposing a disaster recovery (DR) solution with a Recovery Point Objective (RPO) of 5 minutes and a Recovery Time Objective (RTO) of 15 minutes for the AICC core components, which DR model is required?

A) Warm Standby: Systems are running but require a database sync and configuration import.
B) Backup and Restore: Relies on nightly backups with a recovery process of several hours.
C) Hot Standby: A fully redundant, active-active cluster across two data centers with continuous data replication.
D) Cold Standby: Infrastructure is provisioned but requires manual data restoration.

2. A customer wants to integrate AICC with their Salesforce CRM using an API. The requirement is to screen- pop not just the contact record but also the entire case history and related knowledge base articles. Which AICC component is primarily responsible for orchestrating this complex data retrieval and presentation on the UAP?

A) The CTI server makes a direct SQL query to the CRM database.
B) The ICD engine fetches the data as part of the routing logic.
C) A dedicated Integration Bus or Middleware component handles the API calls and data aggregation before sending it to the UAP.
D) The UAP itself uses a pre-configured widget or iframe to display the CRM page.

3. What is the main technical challenge when implementing "Video Chat" within the AICC UAP compared to traditional voice calls?

A) Video requires significantly more network bandwidth and processing power on both the agent and customer devices.
B) Video calls cannot be recorded.
C) The ICD cannot route video interactions.
D) Video cannot be integrated with the CRM.

4. When implementing AICC for a government agency with requirements for data sovereignty, which aspect of the solution design is non-negotiable?

A) The brand of the physical servers used.
B) All customer data and call recordings must reside on servers located within the country's borders.
C) All agents must be located in the same city.
D) The use of only open-source software components.

5. For PCI DSS compliance, it is sufficient to simply pause call recording when a customer enters their credit card information via DTMF tones.

A) True
B) False

Solutions: