Peoplecert ITILFNDv5 Exam : ITIL Foundation (Version 5)

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which of the following is a key success metric for the 'acquire' activity?

A) Number and impact of incidents and performance deviations
B) Quality of the resources and services outsourced from suppliers
C) Service performance against the agreed SLA targets
D) Negative impact of changes on service availability and performance

2. Which BEST describes the relationship between digital services and digital products?

A) Digital services are always based on digital products
B) Digital products are always based on digital services
C) Digital services and digital products exist independently
D) Digital products are service actions performed by providers

3. Performing routine tasks such as backups, monitoring, and capturing and processing events is part of which of the following activities?

A) Transition
B) Support
C) Operate
D) Deliver

4. Which two practices interact the MOST with the service desk practice?

A) Deployment management and change enablement
B) Service request management and deployment management
C) Change enablement and incident management
D) Incident management and service request management

5. Which type of service relationship typically focuses on support and efficiency through standardized services?

A) Basic relationship
B) Partner relationship
C) Collaborative relationship
D) Cooperative relationship

Solutions: