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What are the prerequisites and eligibility criteria for Microsoft MB-910 Certification Exam
For this certification, you must have a basic understanding of computer programming, VB.NET, and C#. Basic knowledge of Microsoft Windows OS, MS Office tools, SQL Server Management Studio tools, and other related products is a requirement for this certification.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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Certification Topics Microsoft MB-910 Certification Exam
Our Microsoft MB-910 exam dumps covers the following objectives of ABA Certified Trust and Financial Advisor (CTFA) Exam.
- Describe Dynamics 365 Field Service (15-20%)
- Describe Dynamics 365 Sales (15-20%)
- Describe Dynamics 365 Customer Service (15-20%)
- Describe Dynamics 365 Marketing (10-15%)
- Describe Project Operations (15-20%)
- Describe shared features (15-20%)
Cost of Microsoft MB-910 Certification Exam
The cost is approximately 75 USD for members and 130 USD for non-members
Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Dynamics 365 Sales | 20-25% | - Product catalog, price lists, and unit groups - Core capabilities and business scenarios - Quote, order, and invoice lifecycle - Business process flows - Lead and opportunity management processes - Sales accelerators and forecasting |
| Topic 2: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Common features and navigation - Data management and reporting basics - Integration with Microsoft Power Platform - Overview of Copilot in customer engagement - Security and access control |
| Topic 3: Describe Dynamics 365 Field Service | 15-20% | - Work order lifecycle and resource management - Core features and scheduling capabilities - Mobile app and offline functionality - Inventory and asset management |
| Topic 4: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Integration with Copilot - Capabilities and use cases - Event management features - Lead generation and qualification - Email marketing and customer journeys - Marketing forms, pages, and segments |
| Topic 5: Describe Dynamics 365 Customer Service | 20-25% | - Key components and use cases - Case management lifecycle - SLA and routing rules - Knowledge base and entitlements - Unified service desk and channels |
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