SHRM SHRM-SCP Exam : Senior Certified Professional (SHRM-SCP)

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SHRM SHRM-SCP Exam Syllabus Topics:

SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

Question 1

The global mobility team contacts an expatriate on assignment and advises that a new position has opened in the home country and a repatriation process will be initiated in two weeks. What is the most effective way to manage the repatriation process in this situation?

A. Extend a sincere apology to the expatriate for the untimely repatriation and offer assistance to minimize any inconveniences.
B. Provide a thorough job description to prepare the expatriate for the new assignment and offer to connect them to the new manager.
C. Assess the situation of the expatriate with regard to repatriation against current assignment terms and conditions.
D Inform the expatriate of the details of the repatriation and reassure them that everything will be handled by the home country

Question 2

During the busy holiday season, many high-performing employees resign. This time of year is especially stressful for front desk employees who have to serve a large number of customers quickly. The HR manager overhears some of the best-performing front desk receptionists say that they are thinking about resigning. What should he do after informing the front of the manager about what he just heard?

A. Identify the exact reasons for the high turnover, and develop strategies to eliminate them.
B. Hire employees with high stress tolerance, and build a candidate pool in case of furtherresignations.
C. Help the front of the manager create employee schedules to ensure that there is enoughcoverage for adequate rest breaks.
D. Train the front of the manager on strategies to increase employee engagement during thebusy season.

Question 3

Which is NOT a best practice for Form 1-9 retention?

A. Shred the forms once an employee reaches the three-year employment anniversary.
B. Retain the form three years after hire date or one year after termination date, whichever islater.
C. File terminated employees, forms separately from active employees, forms.
D. Restrict Form 1-9 access to supervisors and managers.

Question 4

What is an ineffective approach for a supervisor to deliver feedback to a struggling employee?

A. The supervisor should provide specific examples of instances in which the employee had a misstep.
B. The supervisor should list each area of deficiency and how it impacts the team and/or organization.
C. The supervisor should provide some praise around the things the employee is performing well.
D. The supervisor should make performance expectations clear.

Question 5

The original deadline for a project was shortened by two weeks. Subsequently, the project manager learns that the project schedule must be shortened by another two weeks. Which action by the manager would best motivate the team to take on the new schedule?

A. Conduct a team-building session to encourage greater working relationships among project staff.
B. Conduct a workforce analysis to assess if there is a need to hire more people for the team.
C. Offer an incentive to project staff if the new schedule is met.
D. Send the project staff to training to efficiently and effectively conduct the work.

Solutions: