Salesforce Slack-Admn-201 Exam : Salesforce Certified Slack Administrator

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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

1. You're a Slack Org Owner at Acme Inc. Several employees report that public channels are difficult to search and find. This results in channel sprawl or duplicative channels being created by employees. The Slack experience is now noisy and confusing. You need a solution to address this while still enabling members to create channels quickly.
What should you do?
(Select the best answer.)

A) Post a list of global org-wide public channels in your Slack announcement channels to create awareness amongst employees.
B) Create a process to request public channel creation through Slack admins.
C) Create and communicate a channel naming and creation policy that includes channel structure and naming convention for your organization.
D) Pin your organization's Slack Etiquette Guide to the org-wide Slack tips and tricks channel.

2. A finance team wants to nominate a team member to be a Slack Workspace Admin.
Which team member's prior experience would make them the optimal candidate for this role?
(Select the best answer)

A) The candidate relies on Slack in their day-to-day role and frequently asks the IT team questions about Slack features.
B) The candidate encourages Slack etiquette in channels and frequently answers Slack-related questions from colleagues. They provide feedback to the current Workspace Admins on Slack settings and policies at the company.
C) The candidate worked closely with the finance team to set up and request Slack Connect channels with external partners. They also helped design the process for approving Slack Connect channel requests at the company.
D) The candidate has experience creating custom integrations to improve the onboarding process for the company's new hires.

3. Bella is a Workspace Admin at a company with 3,500 employees. She is receiving complaints from her colleagues that "Slack is too noisy". Her team is bothered by frequent use of @here and @channel in public channels. She has never evaluated or changed the default settings, so she wants to change how those notifications work in her workspace.
How can Bella change her workspace's messaging restrictions to minimize disruption?

A) DM each user who uses the @here and @channel mentions and ask them not to do this in large channels.
B) Restrict public channel posting to just Owners and Admins.
C) Set @here and @channel to be used only in private channels, where membership is more limited.
D) Restrict @here and @channel usage to Owners and Admins only.

4. You're an Org Primary Owner on your company's Slack Enterprise Grid. You have six workspaces, each representing one line of business. Your company's Chief Information Officer (CIO) is keen on keeping all members of the organization informed about new Slack features on an ongoing basis.
How can you ensure all members are receiving ongoing enablement on new Slack features?
(Select the best answer.)

A) Pin messages related to new Slack features in a dedicated multi-workspace channel on a recurring basis.
B) Advise Workspace Admins to direct all members to Slack's website to review new features.
C) Direct members to a #help-slack channel to ask questions about new Slack features and receive feedback from your Slack Champions.
D) Leverage an org-wide channel to announce new Slack features on a recurring basis, and bookmark useful links and learning material in channel.

5. Your organization's Slack Enterprise Grid consists of dozens of workspaces with various access settings.
You want to ensure that all new employees are able to join their team's respective workspace.
What is the best way to set up the new employees?

A) Use identity provider (IdP) groups to assign new employees to their respective workspaces.
B) Add new employees to user groups and assign the user groups to the respective workspaces.
C) Ensure managers are adding their employees to their respective workspaces. New employees can browse other workspaces as they onboard and become more familiar with Slack.
D) Ensure that the human resources team is adding the new employees to their respective workspaces. Set up and send a "Welcome to Slack" Slackbot message to all new employees introducing them to other public workspaces they can join.

Solutions: