Oracle 1Z0-1064-21 Exam : Oracle B2B Service 2021 Implementation Essentials

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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Your customer has three service request child categories under the top-level service requestcategory
"Accounts":
* Gold Accounts
* Silver Accounts
* Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A) In Setup and maintenance > Service > Setup > Service Request > manage service Request Childcategories, search for the "Accounts" category and deselect the "Active" Column.
B) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
C) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
D) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.

2. You need to extract all service Request (SR) data from your Engagement Cloud site fromthe last 12 months.
Identify two valid approaches to get this large volume of data.

A) You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
B) You must retrieve large volumes of data through a REST API endpoint.
C) You can download large volumes of SR data from theAnalytics interface.
D) You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.

3. Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A) In Advanced Search, Add Channel Type = Web.
B) In Advanced Search, save and select the "Set as Default" box.
C) Click the Show Advanced Search icon.
D) Change the section identified with Status = New
E) In Advanced Search, confirm Record Set = Assigned to Me.
F) In Advanced Search, select Action > Update.

4. Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A) It enablesanonymous users to search the DCS knowledge base.
B) It does not require matching passwords between Engagement Cloud and DCS.
C) It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
D) It is configured exclusively via the Engagement Cloud Security Console.

5. Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A) Entitlement rules are not valid for the service request.
B) The Starts When criteria of the milestones is not True.
C) The scheduledprocess has not been set up.
D) No default coverages are set up.

Solutions: