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Avaya 3000.3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance & Troubleshooting | 10% | - Fault diagnosis and monitoring - Performance verification - Common issue resolution |
| Topic 2: Implementation & Configuration | 25% | - System setup, user and extension configuration - Licensing and feature activation - Call routing, ARS, trunk configuration |
| Topic 3: Telephony & Messaging Applications | 15% | - Meet-me conferencing and CCR reporting - VoiceMail Pro and auto attendant - One-X Portal and user applications |
| Topic 4: Solution Design & Architecture | 20% | - Small Community Network (SCN) design - Site topology, scalability, and capacity planning - IP Office platform selection and sizing |
| Topic 5: Infrastructure Data Gathering | 15% | - Customer productivity and business requirements - Data network assessment and integration needs - Existing PBX, dial plan, and telecom infrastructure |
| Topic 6: IP Office Hardware & Components | 15% | - Interface cards and endpoint support - Power options and hardware compatibility - Control units and expansion modules |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
What does "IMAP support" mean in the IP Office UMS service?
- A. A user can receive voicemail messages to their Outlook, Outlook Express and /or Lotus Notes programs running on their PC.
- B. All messages are forwarded to a user e-mail account and deleted on their telephone.
- C. A user can see/listen to voicemail messages via Web browser.
- D. A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.
- E. A user can receive voicemail messages only using MS Outlook.
Correct Answer: A 🗳️
A client has an office with 40 real estate agents sharing twenty 9600 series IP telephones. A 20 - channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5MB VLAN with QoS to support the VolP traffic. The customer wants the highest voice quality while keeping Voice Compression Module (VCM) resource use at a minimum. Which codecs should be used for the SIP trunk and IP telephones to meet the client requirements?
- A. G.711 for the SIP trunk and G.711 for the IP telephones
- B. G.729(a) for the SIP trunk and G.711 for the IP telephones
- C. G.729(a ) for the SIP trunk and G.729(a) for the IP telephones
- D. G.711 for the SIP trunk and G.729(a) for the IP telephones
Correct Answer: A 🗳️
Which line must be added to the 46vpnsetting.txt file to inform 4600 Series VPN remote telephones to use IP Office licensing?
- A. SET LIC 1
- B. SET AUTH 0
- C. SET SMBLIC 1
- D. SET PHNIC 011
Correct Answer: C 🗳️
A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?
- A. system monitor trace with ISDN data and Debug view set to level 5 Information trace and Voicemial call flow darabase
- B. system status snapshot and Debug view set to level 9 high trace and Voicemail call flow database
- C. system status snapshot and Debug view set to level 5 Information trace and Voicemial call flow darabase
- D. system monitor trace with ISDN data and Debug view set to level 9 high trace and Voicemail call flow database
Correct Answer: D 🗳️
Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?
- A. System Status Application
- B. Call Detail Reporter
- C. Historical Reporting Application
- D. Advanced Summary Reporter
Correct Answer: A 🗳️
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