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Avaya 3001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance, Upgrades & Troubleshooting | 20% | - Common Fault Diagnosis & Resolution - Software & Firmware Upgrades - Log Analysis and Diagnostics - Backup and Restore Procedures |
| IP Office System Architecture & Hardware | 20% | - Licensing and Edition Types - SD Card Management and File Structure - IP500v2 and IP500 Control Units - Expansion Modules and Cards |
| Voice Messaging & Applications | 20% | - ContactStore Call Recording - Embedded Voicemail Configuration - VoiceMail Pro Installation & Setup - System Status & Monitoring Tools |
| Networking & SCN | 15% | - DHCP, DNS and QoS Configuration - IP Trunks and Media Path - Small Community Networking (SCN) |
| System Configuration & IP Office Manager | 25% | - Trunk Configuration (Analog, ISDN, SIP) - Installation and Initial Setup - Short Codes and ARS Dial Plans - User, Group and Extension Configuration |
Avaya IP Office Configuration and Maintenance Sample Questions:
Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?
- A. System Status Application
- B. Call Detail Reporter
- C. Historical Reporting Application
- D. Advanced Summary Reporter
Correct Answer: A 🗳️
Which method will avoid corruption of the data on the SD card when removing the SD card?
- A. Dial the shutdown short code to shutdown the card before removing the SD card
- B. Use the Manager application to shutdown the card before removing the SD card.
- C. Use System Monitor to shutdown the card before removing the SD card.
- D. Pull out the card. Special shutdown is not required.
Correct Answer: B 🗳️
Calls into the IP500 are not ringing to the expected user.
Which statement correctly describes how the Call routing is validated?
- A. Capture a System Monitor trace and escalate to Avaya for an answer.
- B. Use the System Status Application (SSA) to see what user the call is ringing to.
- C. Use Customer Call Status (CCS) to see what user the call is ringing to.
- D. Wait until the system Is Idle and place test calls so you can hear which telephone is ringing.
Correct Answer: B 🗳️
A customer would like all incoming calls originating from the 719 area code routed to the Region719 hunt group. Which two steps are needed to program an Incoming Call Route (ICR) to meet this requirement? (Choose two.)
- A. Add an Incoming Call Route for Any Voice with the destination of the Region719 hunt group.
- B. Enter 719 in the Incoming CLI field.
- C. Edit the default ICR destination to Rogion719 hunt group.
- D. Enter 719 in the Incoming Number field.
- E. Select the Receptionist hunt group as the fallback Extension.
Correct Answer: B,C 🗳️
The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The telephone will display "Alarm" and the prompt that will play is. "This is an alarm call please hang up". Which description is true?
- A. The telephone display message cannot be changed.
The prompt cannot be changed. - B. The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file. - C. The telephone display message can be changed.
The prompt can be changed by telephone or can use a .wav file. - D. The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file.
Correct Answer: C 🗳️
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