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Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Deployment | - Backup and recovery procedures - Deployment best practices - Integration with SIP, IVR, and external systems |
| Topic 2: Avaya Aura Experience Portal Architecture and Components | - Integration with Avaya Aura platform - Media processing and call flow basics - System architecture and core components overview |
| Topic 3: Proactive Outreach Manager (POM) Implementation | - POM installation and configuration - Outbound dialing strategies and rules - Campaign setup and management |
| Topic 4: System Administration and Maintenance | - System monitoring and troubleshooting - User, role, and security management - Logging, reporting, and performance tuning |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
Question 1
A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?
A. $POM_HOME/logs/PIM_CmpMgr.log* log files
B. $POM_HOME/logs/PIM_Web.log log files
C. $POM_HOME/logs/PlM_CmpDir.log* log files
D. $POM_HOME/logs/CmpMgrService.out* log files
Question 2
Avaya Proactive Outreach Manager (POM) requires access to a database. Which two database types are supported? (Choose two)
A. Oracle 0.0 or higher Id
B. Postgres 8.2.3 or higher
C. Informix 9.21.UC4
D. Sybase 12.5 or higher
E. MS SQL Server 2000
Question 3
A customer has just upgraded Voice Portal 5.x to Avaya Aura Experience Portal 6.0, hut the license not upgraded. What is the grace period provided by the system, for upgrading the license?
A. 3 days
B. 15 days
C. 30 days
D. 7 days
Question 4
Consider that Proactive Outreach Manager (COM) has been implemented, administered and is now in live production. The POM Monitor can be used for real-time monitoring of the active campaigns and data imports. Which two statements arc correct? (Choose two)
A. The Avaya Aura Experience Portal super-root user can monitor all the campaigns and data imports | across all organizations.
B. Lightweight Directory Access Protocol (LDAP) has to be configured to enable users to have appropriate privileges to monitor POM Campaigns in real-time.
C. An organization user can monitor campaigns and data Imports created by the users belonging to the specific organization.
D. A global user that has POM administration and POM Campaign Manager roles can monitor all the campaigns and data imports across all organizations.
Question 5
You have just installed Proactive Outreach Manager (POM) '? SP A or newer on your Avaya Aura Experience Portal (AAI P) 6.0- You attempt to start the POM services and receive the following message:
Connection to the database failed. Please configure the database before starting POM server.
Which step must you take to correct the issues and continue with this procedure?
A. The password for the PostgreSQL user Postgres is incorrect. Login to Experience Portal Manager (EPM) from Linux prompt with Postgres user permissions and run psql VoicePortal; alter user Postgres password 'password'; \q
B. The SPOM_HOME/config/PIMHibernate-cfg.xml file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $POM_HOME/bin/installDB.sh SPOM_HOME.
C. The $CATALINA_HOME/lib/config/voiceportal.properties file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $AVAYA__HOME Support/VP_Tools/SetDbPassword/SetDbPassword.sh update -u Postgres -p password.
D. The PostgreSQL database is not running. Login to EPM from Linux prompt with root user permissions and run "service Postgres ql start
Solutions:
| Question 1 Answer: A | Question 2 Answer: A,B | Question 3 Answer: C | Question 4 Answer: C,D | Question 5 Answer: B |
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