Avaya 33820X Exam : Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam

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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?

A) Hybrid
B) Public
C) CPaaS
D) Private

2. Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?

A) To increase first contact resolution
B) To increase agent retention
C) To increase digital channel usage
D) To increase self-service usage

3. A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing.
Which application solution will meet their requirements?

A) Avaya Proactive Outreach Manager
B) Avaya IX™ Workforce Engagement
C) Avaya Intelligent Customer Routing
D) Avaya Call Management System

4. Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.
Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?

A) Custom
B) Enterprise
C) Secure
D) ReadyNow

5. You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?

A) Number of agents X 4 = DSPs
B) Number of agents X 3 = DSPs
C) Number of agents X 5 = DSPs
D) Number of agents X 2 = DSPs

Solutions: