Nortel 920-162 Exam : Callpilot 4.0 installation and maintenance exam

Nortel 920-162 exam
  • Exam Code: 920-162
  • Exam Name: Callpilot 4.0 installation and maintenance exam
  • Updated: Jul 22, 2026
  • Q & A: 65 Questions and Answers
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Nortel 920-162 Exam Syllabus Topics:
SectionObjectives
CallPilot Architecture and Components- Telephony integration
  • 1. PBX integration concepts
    • 2. Voice messaging system connectivity
      - System architecture overview
      • 1. CallPilot hardware and server components
        • 2. Software components and services
          Maintenance and Troubleshooting- Fault resolution
          • 1. Common system issues
            • 2. Recovery procedures
              - System monitoring
              • 1. Performance monitoring tools
                • 2. Log analysis and diagnostics
                  Installation and Configuration- Initial configuration
                  • 1. System initialization and licensing
                    • 2. Basic voice mailbox configuration
                      - System installation
                      • 1. Software installation procedures
                        • 2. Hardware setup and prerequisites
                          System Administration- Feature configuration
                          • 1. Call routing configuration
                            • 2. Auto-attendant setup
                              - User and mailbox management
                              • 1. Mailbox creation and maintenance
                                • 2. User profile administration

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