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Apple Desktop Service Certification Sample Questions:
1. Which THREE of the following items are appropriate to use for ESD prevention? SELECT THREE
A) Grounded work mat
B) Static-shielding bags
C) CRT discharge tool
D) Metal work surface
E) Wrist strap and cord
2. A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?
A) What version of AppleWorks are you using?
B) Can you open other AppleWorks files?
C) Is your Mac connected to a network?
D) Can you open any files?
3. Which key do you use to start Apple Hardware Test on an Intel Mac?
A) T
B) N
C) C
D) D
4. According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?
A) Order all available service parts for the appropriate configuration of the product.
B) Discharge the CRT and establish an ongoing ground.
C) Gather all necessary tools and perform all preliminary steps.
D) Disconnect and reconnect all internal cables.
E) Lay the product on its side so it will not fall over.
5. Which of the following is ALMOST CERTAINLY a hardware-related problem?
A) No video at startup
B) Error beep at startup
C) Distorted video at startup
D) Blinking question mark at startup
Solutions:
| Question # 1 Answer: A,B,E | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B |
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