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BlackBerry 10 Support Specialist Sample Questions:
1. When switching from a BlackBerry 7 (BB7) to a BlackBerry 10 (BB10) Smartphone, how can information be backed up so it can be restored to the new device without connecting to a PC?
A) In BlackBerry Protect, register both devices, and the information will automatically be backed up and restored.
B) Migrate the user account from BlackBerry Enterprise Server to Blackberry Device service (BDS), and the user's data will automatically be transferred.
C) With an SD Card inserted, on the BlackBerry Smartphone running OS 7, go to Setup > Device Switch > Using a Media Card > Save data.
D) Pair the two devices using Bluetooth, go to Setup > Device Switch > Transfer via Bluetooth.
2. When a user tries to delete an application, there is no trash bin icon. What type of application is this?
A) Core BlackBerry 7 (BB7) application
B) Third-Party BlackBerry Application
C) Enterprise Java application
D) Core BlackBerry 10 (BB10) application
3. When logs are requested by BlackBerty. what application and command is used to gather the requested logs?
A) Open Help, select Support and select Log Submission from the List.
B) Open Help, select Support and then select the newty available Create Report on the bottom panel.
C) Open Help, select Support, swipe down from the bezel and select Create Report from the top panel.
D) Open Help, select Home, swipe down from the bezel and select Supportfrom the panel
4. A user reports that their Email account is reporting an error that states "Your Device is not connected to a network ". What is the cause?
A) Wireless carrier data is not connected
B) Bluetooth radio is not connected to the wireless network
C) Wi-Fi radio is enabled
D) NFC is connected to external device
5. A customer has enabled Developer mode on the BlackBerry 10 (BB10). The customer connects the device to a computer and is unable to access the BB10 to load the custom BB10 application. What is the most likely cause for this?
A) The BlackBerry Network Device driver was not installed and the USB connected BB10 does not present its IP Address specified to the operating system of the attached computer.
B) The assigned Developer Mode IP address is conflicting with an already present IP address on the network to which the attached computer has a network connection.
C) The USB dhver is not the correct version and needs to be updated to a version that contains the kernel mode driver that allows Developer Mode access.
D) The USB driver was not initialized properly and the BB10 does not present all available interfaces, which prevents the operating system from detecting the Developer Mode IP Address.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |
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