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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which solution ensures data accuracy through a complete audit and remediation processes out-ofthe-box?

A) IBM Change and Configuration Management Database
B) IBM Compliance and Release Management
C) IBM Remediation and Precision Manager
D) IBM Data Integrity and Audit Manager

2. What are two benefits that an IT asset management solution can provide? (Choose two.)

A) Reduce total cost of ownership
B) Increase asset functionality
C) Increase productivity
D) Faster software provisioning
E) Real-time asset monitoring

3. What has to be considered in the service design stage according to ITIL?

A) the design of measurement systems, methods, and metrics
B) the design of functions and applications
C) the design of Service Level Agreements
D) the design of the service catalog

4. What is one aspect of the environment that is important for sizing an IT service management solution?

A) quantity of people involved in the service management processes
B) types of security protocols in use
C) IT staff certifications
D) IT processes in use

5. Why is it necessary to document key stakeholders for a new IT asset and service management solution?

A) To identify the decision makers
B) To draw an organization chart
C) To evaluate license needs
D) To identify Key Performance Indicators

Solutions: