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IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance and Support | 15% | - Firmware and Software Upgrades - Replacement Procedures - Support Portal and Resources |
| Troubleshooting and Problem Determination | 25% | - Connectivity and Path Failures - Performance Issues - Diagnostic Tools and Utilities - Error Log Analysis |
| Installation and Configuration | 25% | - System Planning and Requirements - Network Connectivity and SAN Configuration - Hardware Installation - Software Setup and Initialization |
| Backup, Recovery and Data Protection | 15% | - Replication and Mirroring - Snapshot and FlashCopy - Archive and Retention |
| IBM Storage Product Overview | 20% | - DS8000 Series - XIV Storage System - IBM Spectrum Storage Suite - FlashSystem Family - Storwize / SAN Volume Controller |
IBM Enterprise Storage Technical Support Sample Questions:
A customer has asked about the RAID architecture of IBM Spectrum Scale.
Which two advantages of declustered RAID should you highlight to the customer? (Choose two.)
- A. Uses a subset of drives to rebuild data
- B. Dedicated spare drives
- C. Load on drives is increased during array rebuild
- D. Faster rebuild of data on failed drives
- E. More predictable performance
A customer has experienced high drive failure and loss of data in its environment and is considering XIV to replace the existing storage.
Which XIV benefit should the technical specialist highlight to address this customer's concerns?
- A. IBM Hyper-Scale
- B. Distributed cache
- C. Exception rebuild speed
- D. IBM Advanced System Placement program
A customer's data center was constructed 15 years ago. Since then its growth has
exceeded expectations and necessitated the deployment of a large number of servers, storage subsystems, and switches. The energy company is currently providing the maximum amount of electricity to the data center.
What should the IBM Technical Specialist do to enable the customer's continued ability to expand its computer and storage growth?
- A. Replace the existing equipment with Energy Star compliant equipment to reduce energy requirements.
- B. Determine how energy allocated to IT resources is used to produce business results.
- C. Help to relocate the existing equipment to a larger data center with increased capacity from the electric company.
- D. Perform a consolidation study in order to reduce the energy used by the equipment in the data center.
A customer has a single frame TS3500 with a L23 frame. There are five TS1150 drives and 100 tapes in this frame. The customer wants to add five LTO-6 drives to this TS3500.
What is the most cost effective solution for this customer?
- A. Add a L53 frame with LTO-6 drives and add the LTO media to a L53 frame.
- B. Add a D53 frame with LTO-6 drives and add the LTO media to a D53 frame.
- C. Add LTO-6 drives to a new D53 frame and add LTO media to the L23 frame.
- D. Add LTO-6 drives to the existing L23 frame and add the LTO media to a D53 frame.
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A customer has a single frame TS3500 tape library with 6 - 3592-E07 drives. A new open systems server was recently purchased and, because of budget constraints, the customer is considering less expensive LTO-6 drives while protecting investment in existing tape cartridges.
What is the most economical way to achieve this goal?
- A. Replace the frame and add LTO-6 drives.
- B. Replace 3592 drives with LTO-6 drives in the existing frame as is.
- C. Add 6 LTO-6 drives in the existing frame.
- D. Add 6 LTO-6 drives in a new frame.
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