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CA CAT-180 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuring Security and Notifications | 12% | - Notification rules and templates - Audit and compliance settings - Roles, permissions, and access control |
| Establishing the Business Data Structure | 23% | - Organizational and location data - Data modeling and relationships - Service categories and asset structure |
| Administering CA Service Desk Manager | 15% | - System configuration and setup - Managing interfaces and integrations - Maintaining environment and performance |
| Configuring Incident and Problem Management | 26% | - Problem investigation and resolution - Incident lifecycle and workflows - Priorities, escalations, and SLAs |
| Configuring Change Management | 24% | - Change types and implementation rules - Change request process and approval - Risk assessment and validation |
CAT-180 Exam: Your Questions, Answered
The CA Service Desk Manager r12 Professional blueprint spans 5 domains — including Configuring Security and Notifications (12%), Configuring Change Management (24%), Establishing the Business Data Structure (23%). Spend your hours where the percentages are; the full outline above lists every subtopic.
Yes:
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No mandatory prerequisites; recommended 3–6 months hands-on experience with CA Service Desk Manager r12.x and basic ITIL knowledge Vendors adjust eligibility rules over time — verify the current requirements on the official page (official CAT-180 exam page) before registering.
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Yes — download the free CA Service Desk Manager r12 Professional demo and inspect real questions before paying. Your purchase then stays valid for 365 days with free updates throughout, renewable afterward at 50% off.
The CA Service Desk Manager r12 Professional is CA's official exam for the CA Service Desk Manager r12 Professional certification, at the Professional level. It validates practical, job-relevant skills — which is why employers shortlist certified candidates. Related credentials include CA Service Desk Manager r12 Administrator.
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