Introduction to Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.

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Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification Path

You must get an idea of exactly what this certification is, before investing your valuable time, effort, or money in ICCE Certification. The demand and the need for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certified professionals are rapidly growing and so Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification is becoming more and more popular. Different types of online training sessions are provided such as Intellipaat 's online training sessions for the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification. It is instructor-led teaching by subject professionals working in major organizations. This style of training includes live sessions with the teacher, along with a forum where you can clear all your course-based doubts.

The following course is highly recommended as part of your preparation for the certification exam.

Courses Recommended:

• Interaction Center Core Engineer (ICCE) Bootcamp
• Administering the CIC System
• Configuring Call Flows

How much Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Cost

The price of the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certification is $150 USD, for more information related to the Salesforce ADM-201 JPN Exam please visit Genesys Website.

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Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Configuring Client Button and Queue Columns
• Overview of Interaction Center Business Manager
• Security and Compliance Enhancements
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Configuring Stations
• Overview of Client Templates
• Managing Licenses
• Introduction to PureConnect Application Suite
• Configuring ACD
• Identify the components of the Interaction Administrator interface
• Using Response Management Libraries
• Basics of Interaction Supervisor
• Managed IP Phone Network Provisioning
• Introduction to ACD Tools
• Understand the configuration options available for ACD/Skills-Based routing
• Basics of Interaction Reporter
• Managed IP Phone Configuration and Templates
• Status Messages, Account Codes, and Wrap-up Codes
• Workgroups ACD Skills

Configuring Call Flows

• Standard Inbound Operations
• Queue Operations
• Manage Voice Prompts
• Email Schedules
• Schedule Configuration
• Overview of Custom Profiles
• Default Auto Attendant set of menus and operations
• Email Operations
• Create and configure operations that comprise an Interaction Attendant menu
• Recognize and use the files and storage structure used by the Interaction Attendant
• Overview of Default Profile
• Overview of Default Schedule
• Email Profiles
• Overview of Interaction Attendant user interface
• Structure of a Node
• Publish, import, and export a new Interaction Attendant configuration

Interaction Center Certified Engineer (ICCE) Bootcamp

• DHCP
• SIP Station Configuration
• Configure Regionalization
• Interaction Center Platform Overview
• DID/DNIS Routing
• Configure Line Groups
• WireShark Analyzer
• Dial Plan
• Directory Server
• Interaction Subsystems
• TroubleShooting
• Interaction Center Architecture
• IC Licensing Overview
• Post Installation Configuration
• Reporting Tables
• Interactive Update Provider Overview
• SIP Proxy
• Using Interactive Update Client
• DNS Server
• Configure SIP addresses
• Log Retrieval Assistant
• IC System Manager
• Configure Interaction Media Server
• Interaction Center Security Methods
• Codecs
• Site Information
• License Management and Allocation
• Running Setup Assistant
• SIP Line Configuration
• Database Server
• Log Viewer
• Installing IC and Interaction Media Server
• Gateways Overview
• Understanding Lines and Groups
• Licensing Users and Stations
• New License Generation
• IC Survey File
• Configuring IC Switchover Process

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