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Total cost for the ISEB-ITILV3 Exam:
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What is the Passing Score, Duration & Question for the ISEB-ITILV3 Exam:
Passing Score, Duration & Question for the ICDL ISEB-ITILV3 Exam is given below:
- Passing score: 70%
- No. of questions: 50
- Languages: English
- Format: Multiple-choice
- Duration: 120 minutes
ICDL ISEB-ITILV3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management as a Practice | - Basic definitions and terminology - Concepts of value creation through services |
| Topic 2: Key Principles and Models | - Value, utility, and warranty - Processes and functions overview |
| Topic 3: Roles and Responsibilities | - Process Owner - Service Manager - Service Owner |
| Topic 4: Processes and Functions | - Problem Management - Incident Management - Configuration Management - Service Desk function - Release and Deployment Management - Change Management |
| Topic 5: Service Lifecycle | - Service Operation - Continual Service Improvement (CSI) - Service Strategy - Service Design - Service Transition |
