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Microsoft Dynamics CRM 2011 Applications Sample Questions:
1. In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?
A) Marketing list members cannot be qualified until the list is activated and unlocked.
B) Deleted leads remain in the marketing list.
C) Deleting a lead also removes the lead from the marketing list.
D) Marketing list members can be added after the list is activated.
2. You need to configure the Case Summary Table report for all customers and cases as shown in the exhibit
by setting the vertical and horizontal groups.
(Click the Exhibit button.) What should you do?
A) Set Customer as the First Vertical Group, set Status Reason as the Second Vertical Group, and set Severity as the First Horizontal Group.
B) Clear existing filters. Set Case Type as the First Vertical Group, set Customer as the First Horizontal Group, and set Status Reason as the Second Horizontal Group.
C) Set Severity as the First Vertical Group, set Customer as the First Horizontal Group, and set Status Reason as the Second Horizontal Group.
D) Clear existing filters. Set Customer as the First Vertical Group, set Status Reason as the Second Vertical Group, and set Case Type as the First Horizontal Group.
3. In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a lead. What should you do?
A) Qualify the lead and convert it to an account and a contact. Create the opportunity with the values of the lead, and then attach it to the account.
B) Qualify the lead and convert it to an account, a contact, and an opportunity.
C) Qualify the lead and convert it to an account. Create the contact and the opportunity with the values of the lead, and then attach them to the account.
D) Create the account, the contact, and the opportunity with the values of the lead. Then attach the contact and the opportunity to the account.
4. The Microsoft Dynamics CRM 2011 system administrator moves a goals fiscal start date ahead by five
days,
changes the fiscal period type from monthly to quarterly, and saves the goal.
How does this affect the goal records?
A) The fiscal start dates and fiscal period for all goals are automatically realigned.
B) The fiscal start dates for all goals are unchanged. The fiscal period for all goals is automatically realigned.
C) The fiscal start dates for all goals are automatically realigned. The fiscal period for all goals is unchanged.
D) The fiscal start dates and fiscal period for all goals are unchanged.
5. Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?
A) The Pipeline Phase field is mandatory.
B) A Price List is required to add products to an opportunity.
C) All quotes related to an opportunity must be in the same currency.
D) Opportunities can be created for leads.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |
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