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Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A consultant has installed NPSP and is setting up Relationships using List Settings. The nonprofit wants the reciprocal relationship to be selected automatically based on gender. On which object should the consultant create the custom "Gender" field?

A) Account
B) Contact
C) Relationship
D) Affiliation

2. A case manager wants to assign a group of services to a client. What should the consultant ensure is configured prior to the case manager using the Case Plan Wizard?

A) A new Case Plan
B) A Program with Action Item Templates
C) A Program with Goals
D) A Program with Goals and Action Item Templates

3. The system admin at a nonprofit has set up automated soft credits to grant to the solicitor of each donation.
The development director wants a report to show who the solicitor is for each donor. Which report type does the system admin need to use to create the requested report?

A) Contacts with Relationships
B) Accounts with Contact Roles and Household
C) Opportunities with Partial Soft Credits and Contacts
D) Opportunities with Contact Roles

4. A Fundraising Operations Manager is entering checks into Nonprofit Cloud by using Gift Batches. Some of the checks are payments on recurring gifts. When the Fundraising Operations Manager attempts to match the checks with the donor's current Gift Commitment in the Gift Entry window, no matching records appear.
Which Fundraising setting should be configured to resolve the issue?

A) Change the Recency score thresholds.
B) Select a Donor Matching Method value.
C) Increase the Installment Extension Day Count setting.

5. A nonprofit uses Volunteers for Salesforce. The nonprofit has volunteers who work the same schedule every week. The volunteer manager wants to avoid asking these ongoing volunteers to sign up for the same shift every time. How should the consultant configure Salesforce to meet the requirement?

A) Install a grid app from the AppExchange to mass enter volunteer hours based on each volunteer's schedule.
B) Enter all volunteer IDs and schedules on a spreadsheet and use an ETL tool to create volunteer hours records in Volunteers for Salesforce.
C) Use the Volunteer Recurrence Schedules in Volunteers for Salesforce to create the volunteers' schedules.
D) Use the Job Recurrence Schedule functionality in Volunteers for Salesforce to create the volunteers' schedules.

Solutions: