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Avaya 78202T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Backup, Restoration and System Upgrades | 20% | - Backup and restore procedures - Configuration management - System recovery processes - Software and firmware upgrades |
| Topic 2: Integrated System Logging and Network Diagnostics | 20% | - Connectivity troubleshooting - Network and SIP diagnostics - SSA and Monitor tools usage - System logging and analysis |
| Topic 3: System Status, Troubleshooting and Alarm Management | 20% | - Performance monitoring - Issue escalation procedures - Alarm identification and resolution - Fault isolation and troubleshooting |
| Topic 4: Avaya IP Office Platform and Security Administration | 20% | - User and extension configuration - System administration and management - Platform architecture and components - Security settings and policies |
| Topic 5: Call Flow Configuration and System Monitoring | 20% | - Voicemail and UCM configuration - System monitoring tools - Call routing and short codes - Call behavior analysis |
Avaya IP Office™ Platform Support Online Test Sample Questions:
1. Which Avaya IP Office™ 500V2 base module supports both Analogue and Digital telephony?
A) Combination Module
B) VCM Module
C) Base Carrier Module
D) TCM8 Module
2. Once the Avaya IP Office™ Server Edition is installed, which application can be used to install the required licenses for the system?
A) System Status Application
B) Manager Application
C) Monitor Application
D) one-X® Portal
3. If no Music-on-Hold source is selected, what will a caller hear when a user places them on hold, and how can this behavior be customized?
A) A caller will hear silence, which can be customized to play a pre-recorded message or a periodic tone by configuring the Music-on-Hold source.
B) A caller will hear ringing, which can be customized to play music or a pre-recorded message by configuring the Music-on-Hold source.
C) A caller will hear an automated voice saying "Please Hold", which can be customized to play a different message by configuring the Music-on-Hold source.
D) A caller will hear a double bleep tone, which cannot be customized as it is a default system behavior.
4. On an Avaya IP Office™ 500V2 system, which application can be used to display the size of the configuration that is currently loaded into the Control Unit?
A) System Status Application
B) WebLM Application
C) System Monitor Application
D) Web Manager Application
5. You are trying to assign a user as a Power User in the User Form of Manager, but the option is not available in the profile drop-down menu.
What is the most likely reason for this?
A) The feature has not been enabled in the IP Office system's licensing.
B) The user's extension has not been configured correctly.
C) The IP Office system is running an incompatible software version.
D) The user does not have the necessary User Right assigned to them.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A |
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