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Salesforce Certified Field Service Consultant Sample Questions:

1. An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?

A) Create one Service Resource and assign the relevant Permission Set Licenses. pee
B) Create two Service Resources and assign them to the employee. &
C) Create two Skills records and assign them to the Service Resource record.
D) Create one Service Resource and assign the Technician and Dispatcher role.

2. Which configuration can Universal Containers use to brand the Salesforce Field Service mobileapp?

A) Company colors
B) Company style sheets
C) Company address
D) Company logo

3. Universal Containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the Consultant configure to meet this requirement?

A) Required Resource
B) Preferred Resource
C) Service Crew
D) Technicians with Required Skills

4. Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

A) Work Order Record Types for Break-fix, Install, and Inspection.
B) Work Order custom fields to define Install, Break-fix, and Inspections.
C) Work Types and Skill Requirements for Install, Break-fix, and Inspections.
D) Work Type Line Items for Install, Break-fix, and Inspections.

5. Org-Wide Default sharing is set to Private in a Salesforce org.
If the FieldService Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?
Choose 3 answers

A) Service Resources
B) Work Orders
C) Accounts
D) Resource Absences
E) Work Types

Solutions: