Salesforce Field-Service-Lightning-Consultant Exam : Salesforce Certified Field Service Lightning Consultant

Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.
How should the Consultant meet the requirement utilizing the standard Salesforce Field Service Data Model?

• A. Create Custom Object records, each with its own child Service Appointment.
• B. Create multiple Service Appointments, each with its own child Work Order Line Item.
• C. Create Work Order Line Items, each with its own child Service Appointment.
• D. Create multiple Service Appointments, each with its own child task records.

Universal containers (UC) wants to standardize the process that process that agents use to create and maintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order.
What should the consultant implement to meet this requirement?

• A. Enable path for work orders.
• B. Enable knowledge on work orders.
• C. Add a lightning component to work orders.
• D. Add compact layouts to work orders.

Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommend to meet the requirement?
Choose 2 answers

• A. Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to
  "scheduled."
• B. Ensure that Status Transitions are configured to prevent the update from "Cannot Complete" to
  "None."
• C. Define "Cannot Complete" as a Pinned Status for Auto-Dispatch Services.
• D. Define "Cannot Complete" as a Pinned Status for Scheduling and Optimization Services.

Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?

• A. Use Products and add to an Order.
• B. Use an ERP to manage the BoM.
• C. Use a custom object to model the BoM.
• D. Use Assets and define a hierarchy.

Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?

• A. Utilize country-specific Price Book Entries.
• B. Utilize Standard Global Service Price Book Entries.
• C. Utilize the standard Salesforce Price Book.
• D. Utilize multiple country-specific Price Books.