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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer wants to set up two IP500v2 Office control units at different sites. Which H.323 supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?

A) IP Office SCN
B) QSIG-A
C) H.450
D) None
E) QSIG-B

2. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed? (Choose two.)

A) Secondary VoiceMail Pro Server installed on the network
B) Backup Server IP Address configured on IP Office
C) License for the secondary VoiceMail Pro Server
D) Primary Server IP Address configured on the secondary server

3. Where can you find information detailing which software versions are compatible with each other?

A) IP Office Manager Help File
B) The IP Office Installation Guide
C) The IP Office Technical Bulletins
D) IP Office User Guide

4. CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?

A) The agents monitored by CCR can only be in one group.
B) Collective groups are not supported for CCR.
C) CCR must pull data from the highest numbered group of which the agent is a member.
D) All agents in a CCR group need to have the same set type.
E) Queuing groups are not supported for CCR.

5. An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. Which two must be added to the IP Office to make this work? (Choose two.)

A) IP500 T1/E1 Channels License
B) PRI-UNI Expansion Card
C) IP500 VCM Channels License
D) PRI24/PRI30 Expansion Card
E) VCM32

Solutions: