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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operations and Maintenance | - Troubleshooting and optimization
|
| System Integration | - Telephony and SIP integration
|
| Solution Design Requirements | - Business requirement analysis
|
| Contact Center Architecture Overview | - Deployment models
|
Avaya Aura® Contact Center Solution Design Sample Questions:
Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)
- A. Short Message Service
- B. Web Communication
- C. Instant Messaging
- D. Voice Mail
A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)
- A. Avaya IX™ Workplace
- B. Avaya Agent Desktop a
- C. Avaya one-X® Agent Desktop
- D. Avaya IX™ Workspaces
Refer to the exhibit.
AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?
- A. It Is anchored in the Session Manager.
- B. It Is anchored In the Media Server.
- C. It Is anchored In the G450.
- D. It Is anchored In the Media Processing Platform.
During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?
- A. Workforce Management package
- B. Workforce Optimization package
- C. Automated Quality Monitoring package
- D. Quality Monitoring package
A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)
- A. Doubt
- B. Fear
- C. Uncertainty
- D. Worry
- E. Anxiety
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