Peoplecert ITIL V3 Foundation - CMS7

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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?

A) Utility and Warranty
B) Applications and Infrastructure
C) Resources and Capabilities
D) Services and Infrastructure

2. The Service Catalogue Manager has responsibility for producing and maintaining the Service Catalogue. One of their responsibilities would be?

A) Negotiating and agreeing Service Level Agreement
B) Only ensure that adequate technical resources are available.
C) Ensuring that the information within the Service Catalogue is adequately protected and backed-up.
D) Negotiating and agreeing Operational Level Agreements

3. Which of the following is NOT a purpose of Service Transition?

A) To provide training and certification in project management
B) To ensure that a service can be managed, operated and supported
C) To plan and manage the capacity and resource requirements to manage a release
D) To provide quality knowledge of Change, Release and Deployment Management

4. In Service Operation, if too much emphasis is placed on 'Stability', what might the likely outcome be in terms of responsiveness to customer needs?

A) It is possible that responsiveness may suffer and customers needs may not be met within business timescales
B) Customers needs will be met more easily because of the improved stability of the services with fewer failures to disrupt timely delivery
C) From the information given, it is not possible to comment regarding the impact on responsiveness of over-emphasis on stability
D) There is only likely to be a positive outcome from improved stability - the customers must be made fully aware of this and their expectations regarding responsiveness must be managed

5. Which of the following is NOT a characteristic of a process?

A) Delivers specific results
B) It is measurable
C) A method of structuring an organization
D) Responds to specific events

Solutions: