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Apple Macintosh Service Certification Sample Questions:
1. Examine the exhibit.
This specialized tool is required for the removal of which component from the Mac mini (Mid 2010)?
A) Fan
B) Logic Board Assembly
C) Memory
D) Antenna Plate
E) Bottom Cover
2. A customer asks if there is a diagnostic that he can use to help troubleshoot a hardware problem with his MacBook Pro. Which of the following solutions should you suggest?
A) Terminal
B) Apple Hardware Test
C) Console
D) Apple Service Diagnostic
3. Which THREE of the following are clues that may indicate a 'no power' condition? SELECT THREE
A) You cannot connect to the Internet.
B) You do not hear any fan or drive noise.
C) The power button or power indicator does not light up at all.
D) The cursor is frozen and the system is unresponsive.
E) You do not hear a startup chime.
4. A computer service technician says "I don't use ESD precautions and have never had a problem." What (if anything) is wrong with this statement?
A) Nothing is wrong with this statement.
B) ESD damage is really not as bad as everyone thinks.
C) ESD happens only to inexperienced technicians.
D) ESD damage may not appear immediately.
5. Which safety issue applies to newer Apple portable models?
A) Heavy internal frame
B) High voltage display
C) Soft battery enclosure
D) Fragile bottom case
E) Sharp logic board edges
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: B,C,E | Question # 4 Answer: D | Question # 5 Answer: C |
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