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Nortel 920-106 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Administration & Operation | 25% | - Call routing and queue management - Daily operational tasks - User management and permissions |
| Symposium Call Center Overview & Architecture | 25% | - System components and hardware - Software architecture and releases - Network integration and protocols |
| Maintenance & Troubleshooting | 25% | - Fault isolation and resolution - Backup and restore procedures - Monitoring and performance tuning |
| Installation & Configuration | 25% | - Server setup and deployment - Basic configuration parameters - Database and licensing setup |
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