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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. You want yoursystem to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A) proactive chat widget
B) business rules
C) configuration settings
D) syndicate chat widget

2. Which four statements are true about reports?

A) Reports must be exportedmanually in all interfaces.
B) All the permissions from an imported report remain unchanged after an export.
C) After a report is published, the report data remains unchanged even as the knowledge baseis updated.
D) Reports are shared between interfaces.
E) Reports are not common across the interface.
F) Published reports can be modified.
G) The owner of a report remains the same even if the report is imported by some other user.

3. Which three statements are true about headers of custom process models?

A) They contain standard objects only.
B) The header section needs to be uncommented during testing.
C) They list only the events that are supported by the code implementation.
D) The/QDntain the version number of the Connect Common Object Model.
E) They contain all possible events with the objects.
F) The header section is always commented.
G) Theycontain the version number of the PHP script.

4. What are the three different types of pull policy for queues?

A) Standard
B) Advanced
C) Manual
D) Strict Priority
E) Round Robin
F) First Due

5. Which six actions can have a null value?

A) Set Queue
B) Set Mailbox
C) Set Assigned
D) Set SLAs
E) Set Disposition
F) Set Status
G) Set Product
H) Set Category
I) Set Fields
J) Set Agent

Solutions: