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Salesforce Certified B2C Solution Architect Sample Questions:

1. Northern Trail Outfitters (NTO) wants incoming support cases to automatically be routed to the correct team based on customer purchases.
Which option should a Solution Architect configure to accomplish this7

A) Apex trigger on a Case object
B) Auto Response rules and Support Processes
C) Queues and Assignment rules
D) Auto-launched Flow with a Record Trigger

2. A company has B2C Commerce and Marketing Cloud. The Marketing team wants to match up the purchasing data from B2C Commerce to the Marketing Cloud subscriber data.
Which two objects from B2C Commerce should a Solution Architect map to Marketing Cloud in order to meet the company's needs?
Choose 2 answers

A) Orders
B) Customer
C) Profile
D) Contact

3. universal Containers (DC) is seeing an increased volume of customers browsing for higher-value items across multiple brands and longer cons/deration times before customers place orders based on what is in their shopping carts.
What are two tactics that a Solution Architect could recommend to understand how to optimize the checkout process' Choose 2 answers

A) Create an Abandoned Cart journey by brand across all carts
B) Work with stakeholders to create a customer Journey map that improves conversions
C) Enable customer service to update and complete a cart transaction on behalf of the customer
D) Run reports on the value of cart Items and time since the last activity

4. A company uses B2C Commerce, Marketing Cloud, and Service Cloud and requires that customers create an account before making their first purchase.
Which system creates the customer ID and which system creates an additional ID to use as the customer primary record?

A) B2C Commerce creates a customer ID but the primary record should be created through Service Cloud.
B) Marketing Cloud creates a customer ID but the primary ID should be created through B2C Commerce.
C) A B2C Commerce creates a customer ID and an additional ID to be used as the primary record.
D) Service Cloud creates a customer ID and an additional ID to be used as the primary record.

5. Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.
Which two reasons should a Solution Architect use to justify those recommendations?
Choose 2 answers

A) Social Studio is limited to listening to social channel and not responding
B) Mobile Connect lacks integration with the service agent console without Digital Engagement
C) Social Studio does not support 1:1 messaging on the apps listed in the scenario
D) Mobile Connect only supports outbound messaging in selected countries

Solutions: