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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are three pitch elements that can be included to highlight what end customers are looking for when contacting a business of any size? (Select three.)

A) End customers want to connect to the right person regardless of the media they use to connect
B) Present day customers are more apt to use voice, to contact a business
C) Businesses need to adapt to the needs of their end customers
D) Other media types can be less expensive than using voice only

2. Which is an IP Office-based Midmarket contact center solution? (Selectone.)

A) Avaya AuraRegister Contact Center Suite for Midsize Enterprise
B) Avaya IP Office Contact Centre'
C) Avaya Automated Chat
D) Avaya Interaction Center

3. Which are two Operational Pain Points that midsize businesses face? (Select two.)

A) End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.
B) Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls
C) Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
D) Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.

4. Which are three buying behaviors of typical midmarket customers? (Select three.)

A) The business has large annual fixed budgets
B) This is a first time or legacy replacement sale
C) The business favors loyalty and simplicity over brand and seeks advice from the channel partner
D) This is an evolutionary/migratory sale
E) The business hat smaller project based budget
F) The business uses installed solutions to drive brand preference and seeks advice from the vendor

5. Which are four business attributes where you should propose Avaya IP Office Contact Center to a business? (Select four.)

A) The business is social media aware, but not involved in interactions
B) The business is voice-centric with multichannel
C) The business makes IT driven decisions
D) The business is focused primarily on support
E) The business requires G14 language support

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