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HP Selling HP PS Lifecycle Services 2023 Sample Questions:
1. When is the optimal time to engage with a customer regarding renewal of an HP Care Pack?
A) During the five business day grace period before and after the expiration date of the Care Pack to ensure continued coverage
B) Thirty days after the existing coverage period has expired in order to update the agreement with new terms and conditions
C) At the time designated in the customer's service level agreement for implementing the customer's request for changes
D) A minimum of six months before the existing Care Pack Services expire in order to complete the sales process
2. A customer is considering a refresh of the devices used by their employees and asks you about adding HP Care Packs for these devices.
What is an important consideration that you should discuss with this customer?
A) An HP Care Pack does not cover a device if the Care Pack was not bundled with the purchase of the device.
B) An HP Care Pack covers devices that are in good working condition; the HP Post Warranty Service covers devices that are no longer in good working condition.
C) HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.
D) The HP Post Warranty Service can be purchased for HP devices up to a year after the Care Pack has expired.
3. Which statements are true about how HP Partners can sell HP Lifecycle Services? (Select two.)
A) HP Synergy Partners can attach HP Care Packs to contractual HP hardware deals.
B) All Partners can sell HP Lifecycle Services contractually.
C) Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers.
D) All Partners can resell HP Lifecycle Services as transactional upfront payments
E) HP Power Service Partners cannot sell HP Care Pack renewals as SKU-based services.
4. An HP Power Services Partner needs to prepare a proposal for a customer interested in HP Lifecycle Services.
The customer has specific considerations and has asked the Partner to prepare separate proposals based on different variables.
What should the Partner use to create a business case for this customer?
A) Al-based insights on the customer's industry available from HP TechPulse
B) HP presentation materials at HP Sales Central
C) The Value Management Office tool at ecosystems.US
D) A virtual reality (VR) environmental demo
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: C,D | Question # 4 Answer: C |
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