Cisco Unified Contact Center Enterprise Design (UCCED) - 642-241

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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events will occur? (Choose two.)

A) There is no ability to make configuration changes nor write any historical data to Logger A from Call Router A.
B) The Call Router Side B will stay active, while the Call Router Side A will go idle.
C) Both sides will go active.
D) The Call Router Side A will stay active, while Call Router Side B will go idle.
E) The system will operate as it did prior to failure.

2. Which protocol does the Cisco Unified ICM use to interface with the Cisco Unified Communications Manager in the Cisco Unified Contact Center Enterprise solution?

A) H.323
B) AXL
C) SIP
D) SOAP
E) JTAPI

3. Which two of the following statements are correct regarding Cisco voice gateways in the Cisco Unified Contact Center Enterprise solution? (Choose two.)

A) An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 184 calls using ISDN PRI service.
B) Additional call processing is available by using H.323 Tcl scripts and additional dial peers.
C) Additional call processing is available by using MGCP Tcl scripts and additional dial peers.
D) An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 192 calls using ISDN PRI service.

4. Which two functions are performed by the Cisco Unified Contact Center Enterprise CTI options for agents? (Choose two.)

A) accepts Instant Messaging requests from third-party chat clients routed to the agent
B) presents caller data to agent in pre-call whisper with the Cisco IP phone
C) presents information provided by the caller from the voice response system
D) places outbound calls for agents in the Outbound Option Progressive mode
E) controls call and agent state

5. Which failure scenario in the Cisco Unified Contact Center Enterprise solution would stop all processing and routing of contact center calls?

A) ICM Call Router Side A fails at the same time that ICM Call Router Side B fails.
B) ICM Call Router Side A fails at the same time that ICM Logger Side B fails.
C) ICM Call Router Side B fails at the same time that ICM Logger Side B fails.
D) ICM Call Router Side B fails at the same time that ICM Logger Side A fails.
E) ICM Logger Side A fails at the same time that ICM Logger Side B fails.
F) ICM Call Router Side A fails at the same time that ICM Logger Side A fails.

Solutions: