Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation - 6201.1

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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which command is used to find the current CMS release?

A) pkginfo -x cms
B) pkginfo -p cm
C) pkginfo cms
D) pkginfo -r cms

2. Which application or menu can be used for creating an ACD on CMS?

A) CMS-Terminal
B) CMS-Supervisor
C) cms adm
D) cms svc

3. A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I

A) Dynamic Queue Position
B) Predicted Waft Time
C) Percent Allocation Distribution
D) Service Objective

4. Which three are settings for Vector Variables? (Choose three)

A) Action
B) Scope
C) Assignment
D) Length
E) Stop Position

5. At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

A) Use the add station next CM SAT command to program each telephone set and assign buttons
B) Create a template telephone set and use the qcopy station xxxx CM SAT command
C) Create a template telephone set and use the duplicate station xxxx CM SAT command
D) Use CMS to perform the bulk administration of telephone sets and buttons.

Solutions: