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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Individual Behavior and Processes | 25% | - Motivation Theories and Applications - Emotions, Attitudes, and Job Satisfaction - Decision Making and Problem Solving - Personality, Perception, and Values |
| Topic 2: Team and Group Dynamics | 25% | - Group Development and Types of Teams - Conflict Management and Negotiation - Team Roles, Norms, and Cohesion - Communication Processes and Barriers |
| Topic 3: Organizational Structure and Culture | 15% | - Organizational Culture and Socialization - Organizational Design and Structure Types - Organizational Change and Innovation |
| Topic 4: Leadership Concepts and Practices | 25% | - Power, Influence, and Politics - Contingency and Situational Leadership - Ethical Leadership and Trust - Leadership Traits, Behaviors, and Styles |
| Topic 5: Organizational Environment and Outcomes | 10% | - Organizational Effectiveness and Performance - Workplace Diversity and Inclusion - Stress Management and Well-being |
WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:
Question 1
Which option defines organizational culture?
Select one.
A. A biological entity that shows clear relationships to an organization or group of organizations
B. Perceptions that are characterized in words or feelings but not understood or accepted by the organization
C. A system of shared meanings held by members that distinguishes the organization from other organizations
D. Individuals with feelings that are clearly distinguished from the culture of the organization
Question 2
Which theory of motivation focuses on 5 levels of needs, and further separates those needs by lower-order needs and higher-order needs?
Choose 1 answer
A. Maslow's Hierarchy of Needs Theory
B. Two-Factor Theory
C. McClelland's Theory of Needs
D. McGregor's Theory X and Theory Y
Question 3
An employee is motivated by prosperity, economic success, well-being, world peace, and autonomy and self-reliance in the workplace.
Which of the employee's motives is an instrumental value?
A. Prosperity
B. Autonomy and self-reliance
C. World peace
D. Economic success
Question 4
When organizing a team to develop a new quality control system, management wanted to assign team members having characteristics common to effective teams.
Which list specifies common characteristics of effective teams?
Choose 1 answer
A. Group performance evaluation, absence of conflict, and members who fill role demands
B. A climate of trust, members who fill role demands, and a large team size
C. Group performance evaluation, members who score low on the personality characteristic of extroversion, and effective leadership
D. A manageable level of conflict, members who are conscientious, and effective leadership
Question 5
How can an organization transmit its culture to its employees?
Choose 1 answer
A. By requiring employees to memorize the mission statement
B. By using material symbols and specific language
C. By influencing the balance of employees' cultural backgrounds
D. By analyzing employee gripes and complaints
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: B |
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